Community health workers are lay members of the community, either paid or volunteer, who work with the local health care system in rural and urban communities. They usually share the same cultural and ethnic background of the community members they serve. CHWs provide an essential link between the community and the health and human services system. Their activities are numerous and varied, depending on the need and the program in which they work.
Community Health Workers:
- Are from the communities they serve
- Are most often female
- Receive training in principles of health advocacy and referral
- Are aware of current resources available to the community
Community Health Workers provide the following services to the community:
- Culturally appropriate health care information and education
- Linking to community resources
- Assistance and advocacy for underserved individuals to receive appropriate services (navigation)
- Promotion of community participation in health promotion/disease prevention activities
- Inform providers about cultural health beliefs and practices of clients served
- Identify community needs for which there are not available resources
- Informal counseling and referral
The Community Health Advocate (CHA) Program, an integral component of the Center for Healthy Communities from its beginning, evolved out of a request from community members who said they wanted someone who “looks like me and talks like me” to help reduce barriers to accessing health and human services in the community.
Since 1993, the Center for Healthy Communities CHA Program has used CHAs to assist underserved community members to access services that enhance broad determinates of health. CHAs strive to assist individuals/families with health and social service problems by providing information on community resources, necessary support and follow up. They are sensitive to social, economic, and cultural community issues.
Some of the ways in which CHAs have helped community members are as follows:
In addition to client navigation and referral, Community Health Advocate Program provides outreach services:
- Providing resources at health fairs
- Speaking to interested groups about the role of community health advocates and the Community Health Advocate Program
- Helping other organizations establish community health worker programs
For more information about the CHC Community Health Advocate Program, contact Kimberly Conner, Community Health Advocate Outreach Program Coordinator, at firstname.lastname@example.org or (937) 775-8254.
Community Health Worker Training Programs
In order to ensure consistency in CHA preparation and training, the Center for Healthy Communities developed a six-week course, Introduction to Community Health Advocacy. The course introduces students to community health concepts, resources, and skills related to the role and responsibilities of a Community Health Advocate, both locally and nationally. Special emphasis is placed on factors to consider when working in community-based settings; characteristics of health models and plans; impact of culture and socioeconomic status on the health of the individual; communication; barriers to health care services; anticipated health care needs across the life span; and related community resources.
Working in partnership with the Ohio Department of Health, the Center for Healthy Communities developed a course that could be offered in community colleges across the state to prepare Community Health Workers/Advocates to provide cardiovascular health education and help link community members to needed resources.
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